The following Business qualifications will assist you to develop the skills for employment in business administration and office support roles. Once completed, you will learn to process payroll, word processed documents and spreadsheets, write simple documents, provide customer service, organise schedules, and create electronic presentations.
By completing a customer engagement qualification you will learn all the of the necessary skills to provide outstanding customer service and also dealing with complex or challenging customer service situations. In this course you will learn to communicate through various communication channels, increase your typing speed, record customer information, deal with difficult customers and much more.
LEADERSHIP AND MANAGEMENT
This qualification relates to individuals that are working to develop as leaders and managers in a variety of businesses. Individuals completing this program can expect to learn about improving personal performance, as well as providing leadership an guidance to support others. They can also expect to learn the fundamentals of business responsibility, implementing health and safety processes, and emotional intelligence.
By completing a cleaning qualification you will gain the necessary skills and knowledge to support most industries. Our qualification covers the responsibilities of cleaners, including routine and non-routine tasks, working with clients, and operating a range of tools in varying environments.
This qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. The qualification provides a pathway to work in a diverse range of retail settings including specialty retailers, supermarkets, department stores and quick service restaurants.
These qualifications are identified as the general qualification for the Warehousing and Storage Industry. It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, with some discretion and judgement in selecting equipment, services or contingency measures and within known time constraints.
This qualification reflects the role of someone engaged in driving operations job roles within the Transport and Logistics Industry. It involves a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, with some discretion and judgement in selecting equipment, services or contingency measures and within known time constraints. The qualification provides a pathway to work in a diverse range of businesses in roles such as Bus Driver, Line Haul Driver, Tip Truck Driver.