BSB30215 - Certificate III in Customer Engagement

$798 (GST FREE)

  • OVERVIEW
  • DELIVERY
  • DURATION
  • EMPLOYMENT
  • UNITS OF COMPETENCY
  • ENTRY REQUIREMENTS

OVERVIEW

This nationally recognised Certificate III in Customer Engagement course will give you the tools and strategies to create memorable customer experiences. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data.

 

DELIVERY

Online through our custom learning management system. Students will be actively supported and mentored through your studies and can access our training hub for further support.

DURATION

Flexible study options with enrolments being valid for up to 12 months.

EMPLOYMENT

Career Pathways within this industry include:

- Customer Services Representative

- Sales Consultant

UNITS OF COMPETENCY

SEMESTER ONE

BSBCUS301 Deliver and monitor a service to customers

BSBWOR301 Organise personal work priorities and development

BSBCUE307 Work effectively in customer engagement

BSBCUE203 Conduct customer engagement

BSBCUE301 Use multiple information systems

BSBCUE309 Develop product and service knowledge for customer engagement operation

 

SEMESTER TWO

BSBCMM301 Process customer complaints

BSBWOR203 Work effectively with others

BSBWHS201 Contribute to health and safety of self and others

BSBADM311 Maintain business resources

BSBFLM303 Contribute to effective workplace relationships

BSBINM301 Organise workplace information

ENTRY REQUIREMENTS

It is a government requirement that all students completing this course have a unique student identifier (USI). To commence this course students should register for a USI via www.usi.gov.au Students will also require:

Access to a computer, tablet or smartphone

Email Access to reliable internet connection

Basic digital literacy skills

Meet language, literacy and numeracy requirements

PDF reader (for example Adobe Acrobat)

Motivation and capability to study course material and complete assessment activities