SIR30216 - Certificate III in Retail
UNITS OF COMPETENCY
This Certificate III in Retail qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.
Online through our custom learning management system. Students will be actively supported and mentored through your studies and can access our training hub for further support.
Flexible study options with enrolments being valid for up to 12 months.
Work placement of 90 hours is a requirement of this qualification.
Career Pathways within this industry include:
- Customer Service Assistant
- Retail Supervisor
- Sales Representative
- Team Leader
UNITS OF COMPETENCY
BSBCUS301 Deliver and monitor a service to customers
BSBWOR301 Organise personal work priorities and development
SIRXIND001 Work effectively in a service environment
SIRXCEG001 Engage the customer
SIRXCEG002 Assist with customer difficulties
SIRXCEG003 Build customer relationships and loyalty
SIRXCOM002 Work effectively in a team
SIRXSLS001 Sell to the retail customer
SIRXRSK001 Identify and respond to security risks
SIRXWHS002 Contribute to workplace health and safety
SIRXIND002 Organise and maintain the store environment
SIRXIND003 Organise personal work requirements
SIRRINV001 Receive and handle retail stock
It is a government requirement that all students completing this course have a unique student identifier (USI).
To commence this course students should register for a USI via www.usi.gov.au Students will also require:
Access to a computer, tablet or smartphone
Personal email address
Access to reliable internet connection
Basic digital literacy skills
Meet language, literacy and numeracy requirements
PDF reader (for example Adobe Acrobat)
Access to the MS Office suite (or equivalent)
Motivation and capability to study course material and complete assessment activities