SIR30216 - Certificate III in Retail

$848(GST FREE)

  • OVERVIEW
  • DELIVERY
  • DURATION
  • EMPLOYMENT
  • UNITS OF COMPETENCY
  • ENTRY REQUIREMENTS

OVERVIEW

This Certificate III in Retail qualification reflects the role of individuals who have the primary responsibility of engaging the customer, maintaining daily store operations and delivering on organisational expectations. They have sound knowledge of product and service offerings. These individuals possess a range of well-developed skills where discretion and judgement are required. They work with some independence under limited supervision. Some individuals working at this level are responsible for supervising other team members and monitoring day-to-day workplace operations.

DELIVERY

Online through our custom learning management system. Students will be actively supported and mentored through your studies and can access our training hub for further support.

DURATION

Flexible study options with enrolments being valid for up to 12 months.

Work placement of 90 hours is a requirement of this qualification.

EMPLOYMENT

Career Pathways within this industry include:

- Customer Service Assistant

- Retail Supervisor

- Sales Representative

- Team Leader

UNITS OF COMPETENCY

SEMESTER ONE

BSBCUS301 Deliver and monitor a service to customers

BSBWOR301 Organise personal work priorities and development

SIRXIND001 Work effectively in a service environment

SIRXCEG001 Engage the customer

SIRXCEG002 Assist with customer difficulties

SIRXCEG003 Build customer relationships and loyalty

SIRXCOM002 Work effectively in a team

 

SEMESTER TWO

SIRXSLS001 Sell to the retail customer

SIRXRSK001 Identify and respond to security risks

SIRXWHS002 Contribute to workplace health and safety

SIRXIND002 Organise and maintain the store environment

SIRXIND003 Organise personal work requirements

SIRRINV001 Receive and handle retail stock

ENTRY REQUIREMENTS

It is a government requirement that all students completing this course have a unique student identifier (USI).

To commence this course students should register for a USI via www.usi.gov.au Students will also require:

Access to a computer, tablet or smartphone

Personal email address

Access to reliable internet connection

Basic digital literacy skills

Meet language, literacy and numeracy requirements

PDF reader (for example Adobe Acrobat)

Access to the MS Office suite (or equivalent)

Motivation and capability to study course material and complete assessment activities